Terms of service

This web page represents our Terms of Use (“Agreement”) regarding our website, https://alesra-academy.com/ (“Website”). The terms, “we” and “our” as used in this Agreement refer to Alesraa Academy. We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the Website when such changes occur. We refer to this Agreement, Parent and Student Handbook, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Alesraa Academy Virtual School (MVS)

All your classes at Alesraa Academy Virtual School are governed through the terms of the Parent and Student Handbook available in the Academy Portal.

FREE TRIAL

For our Tutoring classes, we offer a 100% FREE trial and there are no conditions attached. You can continue after the free trial. You can discontinue the service if for some reason this service does not work for you and/or for your child after the free trial.

MONEY-BACK GUARANTEE

We have a 100% customer satisfaction policy. If for any reason you are not satisfied simply email [email protected] ask for a refund within 7 days of the 1st month (start of the classes). You will receive an acknowledgment within 24 hours.

ATTENDANCE POLICY

BE ON TIME

Students should be in the classroom at least 2 minutes before the class start time with all materials needed for the lesson.
The teacher will begin the class right at the start time. If a student is not present, the teacher will wait for the entire time of the class, and the class will be noted as an “unexcused absence” for the student.
If class begins late as a result of the student, the class will resume until the end of the scheduled class time.
If the teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within two weeks at the student’s convenience for no additional fee.

ABSENCES (MISSED CLASSES)

If a student needs to miss and reschedule a class due to the reasons below, a 2-hour notice to the teacher or the administration is required to avoid being considered “unexcused absence”.
Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class.
A rescheduling request must be made within 2 weeks of the missed class. Cancellation or rescheduling requests can be notified no more than 2 weeks before.
There are NO refunds for any type of absence.

EXCUSED ABSENCES

Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)
If the administration is notified at least 2 hours prior to class, a lesson may be rescheduled for no additional fee. In case of sudden illness or death in the family, please contact us as soon as possible for cancellation of your class.

Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.

UNEXCUSED ABSENCES

Any type of absence that is not listed in the “Excused Absence” policy. This includes an un-notified absence from class and/or notification of non-emergency absence less than 2 hours before class time.
In case of unexcused absence, there will be no refund or makeup for that class.

OTHER POLICIES

If a class is canceled due to a teacher’s absence for any reason, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.
For Excused Absences and Teacher Absences, rescheduling makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
If the student misses the makeup session, there is no free makeup lesson or refund.
Substitute Teachers: on most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute’s instructions for that day.
Substitute teachers are used for all courses except the Ijaazah Program.
Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur.

Intellectual Property Rights

Service Content, Software and Trademarks: You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Alesraa Academy, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. For the sake of clarity, you acknowledge and agree that Class Recordings constitute Service Content, not User Content. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of Alesraa Academy, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Alesraa Academy.

The Alesraa Academy name and logos are trademarks and service marks of Alesraa Academy (collectively the “Alesraa Academy Trademarks”). Other Alesraa Academy products, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Alesraa Academy. You should not interpret anything in these Terms of Service or the Service to mean that Alesraa Academy is in any way explicitly or implicitly giving you any license or right to use any of Alesraa Academy Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Alesraa Academy Trademarks is only for Alesraa Academy’s exclusive benefit.

Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, Alesraa Academy EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE SERVICE INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, Alesraa Academy MAKES NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR USE OF THE SERVICE AND ANY DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT, OR OTHER MATERIAL OBTAINED THEREFROM. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT FULLY APPLY TO YOU.

Limitation Of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Alesraa Academy, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH Alesraa Academy OR ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT Alesraa Academy HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT FULLY APPLY TO YOU.

Complaints Policy

Complaints from our parents and students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 2-3 business days.

If you are dissatisfied with any aspect of your class, and/or support your are receiving, please contact us at ([email protected]) so that we can address the problem.

Help, Questions, Comments

Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us at [email protected] or call +201009661265.

Alesraa Academy reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.